Job Title: Service Manager	Salary: 50 - 70K / Yearly
Location: Hyde Park, NY	Type: Full-Time
Zip Code: 12538

Description:

Craig Thomas Pest Control, Inc.
Fill out application at callcraig.com
Job Title: Service Manager/Supervisor

Employees Rated On: Competencies

Employees Report To: Branch/Operations Manager

General Summary:
Manages activities of field service personnel to achieve assigned goals for sales, service, quality, revenue, and profit. Develops production budgets for field service personnel. Performs on-site inspections and visits key customers. Works to ensure cooperation and teamwork between service, administration, management, and technical teams.

To achieve required performance outcomes for this position, a person must satisfactorily perform the position's principle duties and responsibilities. Listed below are the principle duties and responsibilities, basic qualifications, and essential job functions. Reasonable accommodations may be made to help people with disabilities perform in this position.



Basic Qualifications - Required:
Bachelor's degree, or equivalent experience.
Five years experience in pest control service; two years in leadership role.
US citizen or alien authorized to work in the United States.
Able to work before 8 AM, after 5 PM, and/or on weekends.
Read, speak, and comprehend English.
Valid motor vehicle operator's license (if required to drive).
No more than three speeding tickets in last three years (if driver's license required).
No citations for driving while intoxicated within last three years (if driver's license required).

Required Skills:
Knowledge of pests, rodents, and other vermin.
Knowledge of pest control products, services, and treatments.
Knowledge of pest control regulations, and safety procedures.
Knowledge of sales building processes and practices.
Knowledge of human resource management and employee development methods.
Knowledge of computers and common business software (e.g., MS Office).
Knowledge of basic general accounting principles.
Skill in oral and written communication.
Skill in providing pest control treatments.
Skill in coaching and directing the activities of others.
Skill in conducting performance appraisals.
Skill in planning and prioritizing work.
Skill in conducting meetings.
Skill in promoting cooperation, building teamwork, and resolving conflict.
Skill in using disciplinary procedures.
Skill in developing financial budgets and working within financial plans.
Skill in using computers and business-related software (e.g., MS Office).
Ability to obtain and maintain operational licensure and supervisory credentials as required by state.
Ability to operate a motor vehicle.
Ability to enter/exit structures and crawl spaces.
Ability to climb over and on top of structures.
Ability to ascend and descend stairs.
Ability to use required personal protective equipment.
Ability to visually inspect for pests, pest harborage, pest entries, etc.
Ability to use application equipment, inspection equipment, small hand tools and small power tools.
Ability to tolerate variety of environmental conditions, including seasonal weather, damp and/or dusty locations.
Ability to lift and carry up to 40 pounds.

Competencies and Behaviors:
Staffing/Human Resource
Participates in hiring/firing decisions
Participates in performance appraisals
Responsible for people development, proper licensing, & certification of training
Performs regular crew assessments and communicates variances in standards to Regional Manager
Ensure safety equipment is issued and used properly
Quality
Performs daily coaching to ensure technicians are successful
Enforces Quality standards and insures consistent service delivery
Performs ride-alongs to properly assess quality issues and determine training needs
Performs Quality Assurance inspections on key accounts
Provides regular training, class & field, to insure high level of technician competence
Problem solves effectively on customer complaints
Ensures services are documented properly
Profit
Establishes monthly/daily production goals appropriate to achieve branch goals
Organizes routes to insure efficiency
Monitors/coaches daily production
Monitors skips/cancellations to maintain branch targets
Trains technicians to increase capacity of branch
Insures paperwork is completed properly and turned in timely
Growth
Coordinates teamwork with sales and support
Communicates changes in schedules to insure technician availability
Support sales, take opportunities to increase awareness of sales with technicians
Emphasize route base growth and customer retention with technicians

Report this job to Get Pest Control Jobs

Protect your privacy online when applying to jobs.
Never give your social security number to a
prospective employer, provide credit card or bank
account information, or perform any sort of
monetary transaction. Learn more here »