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Client Care Representative - Customer Care Specialist


  • Terminix Service Inc.
  • 04/22/21
  • Shelby, NC
  • 28152
  • 13.50 / Hourly
  • Full-Time
Terminix Service, Inc. looking to hire (2) two Client Care Representative in Hendersonville NC Branch. Are you a customer service professional with some clerical experience who is looking for better hours and pay? Are you interesting in starting a career with a stable, respected, and growing pest control company? If so, then please read on!

This full-time customer service office position starts at $13.50/hr. If this sounds like the opportunity that you've been looking for, apply today!

ABOUT TERMINIX SERVICE, INC.

Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally-owned franchise of Terminix International. Headquartered in Columbia, SC., we provide exceptional pest control services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are the largest Terminix franchise and are continually recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

A DAY IN THE LIFE AS A CLIENT CARE REPRESENTATIVE

As a Client Care Representative/Customer Care Specialist, you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to greet clients, answer phones, schedule and confirm appointments, manage accounts, handle accounts payables and receivables, process payments and invoices, and update spreadsheets and logs. You love keeping everything organized and accurate. And, as the front line for our clients and a liaison to the pest control technicians, your excellent interpersonal and communication skills are an essential part of your success.

Your can-do customer service is often the first glimmer of hope for clients under siege and puts them at ease as you help them troubleshoot their issues and connect them with the services that they need. Your friendly, helpful demeanor comes through in all your interactions, whether in person or on the phone, and your attention to detail ensures that needs are met and accounts handled competently. You are never bored as there are always a variety of office tasks, including running errands, that you can help with.

QUALIFICATIONS FOR A CLIENT CARE REPRESENTATIVE

Customer Service experience
Valid driver's license and clean driving record
Ability to pass a background check and drug screening
Sales ability

Prefer prior Call Center work experience.

Prefer prior office experience, required (including billing, collections, sales or accounting tasks)

Do you have exceptional customer service skills and understand good phone etiquette? Are you service-oriented, patient, and able to empathize with others? Are you able to prioritize tasks effectively? Can you present yourself in a professional manner? If so, then you might just be perfect for this Client Care Representative position!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this Client Care Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/1761186-478410

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