Customer Service Specialist II

Customer Service Specialist II

About Plunkett's Pest Control:

Plunkett's is a solid, family-owned business established in 1915 celebrating over 100 years of continued growth! Our service area covers 22 states with offices in Fridley, MN, Columbus, OH, and Farmington, NM. Our employees receive competitive wages and rewards, fantastic benefits, a company sponsored retirement program, continuous training, and career development. Plunkett's is an outstanding, privately- owned company that offers stability and opportunity!

Position Description:

This office-based position is located in Fridley, MN and includes a mix of solution-focused consultation, problem-solving and scheduling for both residential and commercial customers.

After your paid training period is complete, you will support new and existing clients using a variety of communication tools such as phone, email, and chat to recommend services, schedule service visits, provide billing support, and perform additional internal office tasks as required.

Essential Job Duties:

Use phone and email to interact with existing and potential customers to provide information, advise on service options, create/update client records, schedule service requests, process transactions, discuss billing and payment options and record client interactions
Adhere to company expectations to deliver superior client experiences by phone, email or chat
Provide programming and pricing options to meet customer needs and schedule service visits based on company standards
Resolve issues concerning payment and/or invoicing
Provide additional administrative support to office operations as assigned
Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements

2-3 years experience in a call center or office-based setting with an emphasis on customer support activities
Strong written communication skills, including the ability to use correct grammar and spelling
Ability to thrive under pressure while delivering solutions that exceed customer expectations via oral and written communication methods
Solid ability to multitask with exceptional organizational skills
40+ WPM keyboarding
Intermediate user of Microsoft Office (Excel, Word, Outlook)
Have a stable work history, a high school diploma or equivalent
Favorable drug test and acceptable background record are also required

Schedule

Full-time, 40 hours per week
Monday - Friday stable schedule 9:00a - 5:30p
Occasional 8:00a-1:00p Saturdays from May-October
6 Paid Holidays per year

Plunkett's is an equal opportunity employer and committed to hiring and retaining a workforce that reflects the diverse communities we serve.

EOE/Minorities/Females/Protected Vets/Disabilities/LGBT

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2588168-471683